20 Feb 2006

Questionable Tech Support and other niggles of minority.

I'm not really the blogging type of person, but here I am none the less, joining the masses of bloggington. Not that many people would call it that, but screw the trendy internet words for whatever this rubbish is really. Rather ironic that I mock the very medium that I'm using, but phleh.

I suppose I could comment on the run-around I am getting from Logitech Customer service.

I bought a G15 keyboard. Nice bit of kit, keyboardwise, but I've discovered that whilst you can hold up left and alt, holding up right and alt... no dice. At least, not if you're using the number pad.

"Don't use the num pad!" you might say, the only problem is, with the MMO I'm currently addicted to, I frequently use the number pad as I have mapped the home, page up, end and pagedown buttons along with del and insert to handy functions. I've gradually grown used to not having a functional key combo for jump and climb, but it's still a bit of a niggler.

Another nasty niggle is nothing to do with the keyboard, but the Maple Story site itself. The site design is nice, but they've forgone any compatibility with other browsers, so if I have to check for a patch or the news, IE has responsibility... which isn't so bad really, I mean, I just have to open it and it's the only site I use IE for... it's just rather irritating, being mainly a firefox user.

Back to Logitech customer service, the first email I got back was thus:
Dear Michael,

Thank you for your recent inquiry about your Keyboards.

I understand that you are experiencing issues with your Logitech G15 Gaming Keyboard.

The issue you are experiencing may be due to the f-lock key active, Please make sure the f-lock function is off. You will be able to use the keyboard in the normal status.
The documentation said nothing of the f-lock the response was talking about. Which I replied and said so. I found the next reply very odd and irrelevant indeed.
Dear Michael,

Thank you for your recent inquiry about your Keyboards.

I understand that you are experiencing issues with your Logitech G15 keyboard.

Please refer the following URL to solve the issue:

Title: Is the battery in my Mobile Cordless/Bluetooth headset replaceable?
I'm not a clueless individual. It didn't take long to register that G15 keyboard is not at all similar to a mobile cordless/bluetooth headset. Nor did I need help with battery replacement.

The last couple of emails were at least relevant, even if they were no help at all.

Enough for now.